Customer Services - We Deliver
Customer Services
We offer both text messaging and fax services but the most important service we offer is customer service.
Our philosophy is that we're always here to help.
With the exception of the odd fire drill we'll always answer the phone and get you through to the right person as quickly as possible.
We'll always take first responsibility for a problem and we'll never re-direct you to a 3rd party unless we're 99.99% sure there's nothing we can do.
If you have any problems whatsoever with any of our services (or you would just like confirmation of where the problem is) feel free to call us first and we'll either help or point you in the right direction.
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Read MoreOur Customers say ...
Our Customers say ...
Denise has always been a pleasure to work with and I would certainly recommend her to others. She is a positive, upbeat person that can always be relied to get things done - promptly. Any problems have always been dealt with swiftly and to complete satisfaction.
DirectorHi Denise, Thanks for your prompt response, sign of a good salesperson when a lead comes through at 8pm and you get a response.
BullhornI really love the service Icetrak offers, they made every problem I had simple and easy to fix. Nothing was too much trouble and they made 2 way integration seem like child's play. I love the fact that they are such a pleasure to deal with.
TRS StaffingCore Atlantic has been using Icetrak SMS for over a year now and we have never had any problems with their service. We can easily send out mass text messages in little time which makes our company more efficient. Icetrak keeps us up to date with daily emails confirming how much credit we have left which comes in very handy. I would say Icetrak as a whole service suits us down to the ground and we will continue to use for the foreseeable future.
Core Atlantic LtdHaving used Icetrak for several years we have enjoyed an incredibly reliable service, coupled with built in features which escape the capability's of most of their competitors. We did in fact attempt to secure services from another provider at a slightly lower price, however we promptly realised that price does not always mean value, as many of the features were took for granted were missing from the new provider. We have now switched back and fully intend to remain in the capable hands of Icetrack.
General ManagerI have worked with IceTrak for many years both as a software partner at Microdec and as a customer at The SR Group where we use the SMS function provided by IceTrak in conjunction with the Microdec RPM Software. The system from my experience works 100% of the time and is every bit as reliable as sending it directly from your phone if not more so. The product is great and their support team are incredibly capable and it becomes clear the first time you speak to them that their guys really know their tech and give great customer service to boot. If you need an SMS system then speak to IceTrak, I've sat both sides of the fence now and would recommend them to anyone! Feel free to stick this on your website.
The SR GroupContact Us